Effective Date: April 2025
At Gold Fox Auto Care, customer satisfaction is our top priority. Please read our policy carefully before making a purchase.
1. Returns
We accept returns within 14 days of delivery if:
- The item is damaged, defective, or significantly different from the product description.
- You contact us within 14 days of receiving your order.
📧 To initiate a return, please email support@goldfoxautocare.com with your order number, photos of the issue, and reason for return.
2. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or accident
- Products without original packaging
- Any item returned more than 14 days after delivery
- Items marked as “Final Sale” or “Clearance”
3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved Refunds will be processed to your original payment method (PayPal or credit/debit card) within 5–10 business days.
- If your refund is late, please check your bank or contact your payment provider.
4. Exchanges
We currently do not offer direct exchanges. If you’d like a different product or variation, please return the original item and place a new order.
5. Order Cancellations
Orders can be canceled within 6 hours of placement, provided they haven’t been processed or shipped.
📩 Email us immediately at support@goldfoxautocare.com to request cancellation.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 72 hours of delivery with clear photos. We’ll send a replacement or issue a refund, depending on availability.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Shipping fees (if applicable) are non-refundable.
Need Help?
If you have any questions, feel free to reach out:
📧 Email: support@goldfoxautocare.com
🌐 Website: goldfoxautocare.com